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POLICY AND SERVICE AGREEMENT

Privacy Policy

Important Disclosure: Scope of Practice

Floyd A. Miles III is not a physician, psychiatrist, or psychologist. The professional services provided by Floyd A. Miles III are exclusively defined by the scope of Biblical Pastoral Counseling and Chemical Dependency Counseling. All experience, knowledge, and methods are derived only from the credentials and experience listed on this site. We are committed to competence and will not operate outside the defined parameters of these qualifications.
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Please Note: This practice does not provide medical care, nor does it include the diagnosis or treatment of mental illnesses. Clients with concerns about mental health conditions are strongly advised to consult a licensed physician or psychiatrist for appropriate assessment and management alongside any spiritual or chemical dependency counseling received.

Services Agreement

"Our Vision and Foundational Commitment"

At ZOE LIFE COUNSELING our mission is to provide transformative, high-quality counseling rooted in both biblical integrity and excellence.

 

We are dedicated to the holistic well-being of every client spiritual, emotional, intellectual, physical and relational.

 

Our practice operates on the commitment to serve our community with the highest standard of professional care, motivated by our Christian faith and ethical responsibility.​​​​​​​​​​​​​​​​​

Professional Approach and Methodology

  • Biblical Principles and Enduring Wisdom

We openly incorporate the unchanging truths and wisdom of Scripture as the ultimate guide for life, behavior, and relationships. This Biblical Counseling element provides the profound framework for hope, purpose, and lasting transformation. We believe the most effective and professional service occurs when rigorous, ethically grounded methods are anchored by the immutable principles found in the Word of God.

 

  • Insight-Driven and Applied Practices

While Scripture is our sole and sufficient authority, we are not uninformed. Our methods are strengthened by well-established approaches to change, recovery, and relational health. We integrate valuable insights drawn from sound human behavioral study and reliable frameworks for growth and healing, but these are always vetted and applied through the lens of Biblical truth. This ensures we utilize proven techniques and structured methodologies that are fully consistent with a Christ-centered perspective.

Scheduling, Preparation, and Commitment

Our relationship is collaborative and professional. To ensure the highest quality of service, we ask clients to adhere to the following standards:

 

  • Appointment Management: Sessions are reserved specifically for you. Clients are responsible for managing appointments through our designated scheduling portal.

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  • Punctuality: Sessions will begin and end on time. If a client arrives late, the session will still conclude at the scheduled time to respect the commitments of subsequent clients.

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  • Preparation: We encourage clients to come to each session prepared, having completed any assigned materials or reflection exercises, to maximize the value of our time together.​​​​​

Fee's and Financial Responsibility

Payment for services is due at the time the service is rendered. We accept all major credit cards. No HSA/FSA cards.

 

Service                                                Rate

Initial Assessment (90 min)                $75

Standard Session (50 min)        $100-$120 Substantial Savings Available for Bundle of Either 4 or 7 Sessions. *

Initial 30 minute Contact Session                                   

Via Telephone or in Person                         Free​​​​​​​​​​

Confidentiality and Ethical Standards

Our commitment to client privacy is paramount.

 

  • Professional Integrity: All information shared in our sessions is held in the strictest confidence, governed by professional standards and further reinforced by our commitment to biblical principles of integrity and discretion.

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  • Legal Limits to Confidentiality: Confidentiality is legally limited in cases of suspected harm to self or others (abuse of a child, elder, or dependent person), or when legally compelled by a court order. If we must break confidentiality, we will make every effort to discuss this with you beforehand.

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  • Records: All client records are maintained electronically and securely stored, adhering to all applicable privacy regulations (e.g, HIPAA)

Cancellation and Rescheduling Policy

To maintain the efficiency and effectiveness of our practice, we enforce a strict cancellation policy:

 

  • Notice Requirement: We require [48] hours advance notice for any cancellation or rescheduling request.

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  • Fee for Late Cancellation: Appointments cancelled with less than [24] hours’ notice, or no-shows, will be charged the full session fee. We do not take Insurance.

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  • Purpose: This policy respects the commitment of the time reserved for you and allows us to offer the slot to clients on a waiting list.

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